Privacy Policy

Effective Date: 1 January 2025

At KITA, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. What Information Do We Collect?

When you browse our site or place an order, we may collect personal information such as your name, email address, shipping and billing details, and phone number. We also collect your device’s IP address and browser information to help us improve the user experience.

If you subscribe to our newsletter or opt in to marketing, we may use your contact details to send you updates about new products, promotions, and brand news.

2. Your Consent

By providing your personal information to complete a transaction — such as placing an order, arranging delivery, or signing up for communications — you consent to our collecting and using it for that specific purpose.

If we request your information for a secondary reason (e.g., marketing), we will either ask directly for your express consent or give you the option to decline. You can withdraw your consent at any time by contacting us at Info@kitafragrances.co.za.

3. Disclosure

We will never sell your personal data. However, we may disclose your information if required by law or if you violate our Terms & Conditions.

4. Website Hosting & Security

Our website is built on WordPress and hosted on secure servers with SSL encryption. We implement industry-standard security practices to protect your personal data against loss, misuse, and unauthorized access.

Payment processing is handled by secure third-party gateways (e.g., PayFast, PayPal, or Stripe), and your payment information is encrypted and processed according to PCI-DSS standards. We do not store your card details on our servers.

5. Third-Party Services

We may use trusted third-party providers for services such as payment processing, shipping, email marketing, and analytics. These providers will only access your information as needed to perform their services.

Please note that some of these providers may be located in other countries, and your information may be subject to their laws and privacy practices. We encourage you to review their policies if you have concerns.

6. Security

We take reasonable precautions to protect your personal data, including SSL encryption, secure hosting, and access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies to enhance your browsing experience and understand how visitors use our site. Cookies help us remember your preferences, personalize content, and improve our performance.

You can control or disable cookies in your browser settings. Please note that disabling cookies may affect site functionality.

8. Age of Consent

By using our site, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are the parent or guardian of a minor who has your permission to use the site.

Contact Us

For any queries regarding our Terms of Service, please contact us at:
Email: info@kitafragrances.co.za
Phone: +2764548392
Address: Maitland, Cape Town