Frequently Asked Questions
Perfumes:
Are your fragrances oil-based?
Our fragrances contain 30% fragrance oil, which gives them the perceived strength of an oil-based fragrance. However, technically speaking, a perfume must contain over 50% oil to be considered oil-based, which is rare. You can find more information about oil-based fragrances on our blog.
How can I trust KITA Fragrances' quality when "generic" perfumes have a bad reputation?
We are so confident in the quality of our products that we offer a money-back guarantee on all purchases. If you are not satisfied with the quality of our fragrances, please contact us within 15 working days and we will collect the product and refund your purchase.
What is the difference between an eau de cologne, eau de toilette, eau de parfum/perfume, and extrait de parfum/perfume?
The difference between these fragrances is the concentration of perfume oil in each. An eau de cologne has the lowest concentration, between 2-5%. An eau de toilette contains between 5-15% perfume oil, while an eau de parfum/perfume has 15-25% perfume oil, and an extrait de parfum/perfume has over 20% perfume oil. All our perfumes have a formulation of 30% perfume oil, making them stronger and longer-lasting than those found in most retail stores.
Are your products of the same quality as those sold in big retailers?
Yes, our fragrances are of the same or higher quality than those found in big retailers. Most retail fragrances are either EDT or EDP, which means they contain less perfume oil than our perfumes. Our fragrance oils are imported from Grasse, France, and our supplier has won many well-known fragrance briefs.
Why are your products less expensive than those in big retailers?
We do not have the same expenses as big retailers or famous brands because we have saved costs on marketing and do not have the added expense of store space. Our focus is on quality, and we hope to become well-known for it.
Reed diffusers:
Why use reed diffusers? Reed diffusers add to the ambiance of a room and are safer to use than candles because they do not require an open flame. They do not contain potentially harmful chemicals found in traditional air fresheners, require no maintenance, are environmentally friendly, and have longer-lasting fragrances that can be refilled.
Luxury scented soy wax candles: What is special about KITA Fragrances candles?
Our luxury scented soy wax candles are made using expertly formulated soy wax that ensures a longer burn time and better scent throw. The scent is mixed throughout the candle, so the fragrance doesn't diminish as it burns. We only use high-quality fragrance oils in all our products. All candles are hand-poured in small batches and cured for a minimum of 14 days before being sold for your enjoyment. We take safety seriously, and all our candles are vigorously tested to meet industry standard safety regulations
How long will it take to receive my order?
Orders will be dispatched within 5-7 working days, and delivery may take up to another 3 working days.
How can I become a KITA Fragrances agent?
We would love to have you as our agent! Please contact at info@kitafragrances.co.za, and we will send you our agent proposal.
Are your fragrances natural or synthetic? Which is better?
Most of our fragrances are synthetic, except for our essential oil products. Synthetic fragrances use fewer raw materials and are more environmentally friendly.
Have your products been tested on animals?
None of our products are tested on animals. All of our fragrances, reed diffusers, and soy wax candles are hand made and hand poured in small batches in Cape Town, South Africa, ensuring the highest quality and attention to detail.